Question 1

How much does computer repair cost?

Accepted Answer

On-site service is $85 for the first hour and $65 for each hour after that, billed in 15-minute increments. If the equipment has to come back to the shop, Ben gives you a flat-rate estimate before any work begins, so you always know the price up front.

Question 2

Do you come to my home or business?

Accepted Answer

Yes. NeedBen is an on-site service — Ben comes to you throughout Bluffton, Hilton Head Island, Sun City Hilton Head, Okatie, Hardeeville, Beaufort, Port Royal, Lady's Island and Ridgeland SC, plus Savannah, Pooler, Port Wentworth and Rincon GA. Some repairs are faster in the shop, and Ben will tell you when that is the case.

Question 3

What if my computer can't be repaired?

Accepted Answer

Ben will tell you straight away and explain why. Rather than sinking money into a machine that is not worth saving, he will walk you through your replacement options, and he can source, set up and transfer your data to a new machine for you.

Question 4

What forms of payment do you accept?

Accepted Answer

Cash, checks, and all major credit and debit cards.

Question 5

Do you work on both Windows PCs and Macs?

Accepted Answer

Yes — Windows 10 and 11, macOS, Chromebooks, iPhones, iPads and Android phones and tablets. Ben also supports printers, scanners, Wi-Fi networks, smart TVs, streaming devices and smart-home equipment.

Question 6

How fast can you get here?

Accepted Answer

In Bluffton, Sun City and Okatie, same-day or next-day appointments are common. Hilton Head Island is usually within a day or two. Beaufort, Port Royal, Lady's Island and the Georgia-side cities are scheduled in grouped runs, so call and Ben will give you the next available window.

Question 7

Can you help me with something over the phone or remotely?

Accepted Answer

Often, yes. Many software problems, settings changes and quick questions can be handled with remote support, which saves you a trip charge and gets you running faster.